AAT: HMRC needs more support and longer-term thinking

HMRC AAT: HMRC needs more support and longer-term thinking

2w Adam Harper, Director of professional standards and policy, AAT

AAT: HMRC needs more support and longer-term think...

The proportion of telephone adviser attempts handled declined from 77.3% in 2021, to 71.1% - dropping further adrift of HMRC’s target of 85% Read More...

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HMRC must demonstrate commitment to umbrella company regulation, experts say

HMRC HMRC must demonstrate commitment to umbrella company regulation, experts say

1m Sam Alberti

HMRC must demonstrate commitment to umbrella compa...

The tax office’s compliance activity has been described as “practically non-existent” Read More...

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HMRC has effectively ‘banned’ outside IR35 contractors amid customer service woes

Contracting HMRC has effectively ‘banned’ outside IR35 contractors amid customer service woes

2m Greg Noble

HMRC has effectively ‘banned’ outside IR35 contrac...

The tax authority disclosed that it had not hired any contractors outside the scope of the IR35 legislation between 2022 and 2023 Read More...

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HMRC scrutiny driving surge in R&D outsourcing, expert says

HMRC HMRC scrutiny driving surge in R&D outsourcing, expert says

2m Sam Alberti

HMRC scrutiny driving surge in R&D outsourcing, ex...

Many have criticised the pace of change in the UK's R&D regime in recent years Read More...

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EXCLUSIVE: HMRC ‘can't rush’ digital transformation amid customer service woes

HMRC EXCLUSIVE: HMRC ‘can't rush’ digital transformation amid customer service woes

2m Greg Noble

EXCLUSIVE: HMRC ‘can't rush’ digital transformatio...

In an exclusive interview with Accountancy Age, HMRC’s Joanna Rowland says collaboration with industry stakeholders is becoming ‘invaluable’ to the de...

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HMRC ‘suppresses growth’ by avoiding contractors outside IR35 in last year

Contracting HMRC ‘suppresses growth’ by avoiding contractors outside IR35 in last year

3m Greg Noble

HMRC ‘suppresses growth’ by avoiding contractors o...

HMRC revealed that it had not recruited any contractors outside the scope of the IR35 legislation in the last year Read More...

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HMRC responds to postal concerns with new taskforce

HMRC HMRC responds to postal concerns with new taskforce

3m Greg Noble

HMRC responds to postal concerns with new taskforc...

Between 2021 and 2022, HMRC responded to 39.5% of postal queries within 15 days, compared to 70.3% between 2019 and 2020, according to a recent Public...

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Telecoms solution to ‘remove the pain’ of HMRC wait times

Accounting Firms Telecoms solution to ‘remove the pain’ of HMRC wait times

3m Sam Alberti

Telecoms solution to ‘remove the pain’ of HMRC wai...

The tax authority has faced increasing backlash due to dwindling service levels in recent months Read More...

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Collecting customer data the main barrier to HMRC’s Single Customer Accounts, ICAEW says

HMRC Collecting customer data the main barrier to HMRC’s Single Customer Accounts, ICAEW says

3m Greg Noble

Collecting customer data the main barrier to HMRC’...

HMRC believes its Single Customer Account (SCA) scheme, which is expected to be in place by 2025, will transform its digital service offering Read Mor...

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HMRC to appeal Gary Lineker IR35 case

HMRC HMRC to appeal Gary Lineker IR35 case

3m Greg Noble

HMRC to appeal Gary Lineker IR35 case

Lineker won his case against HMRC over a £4.9m tax bill for income he earned from 2013 to 2014 and 2017 to 2018 Read More...

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HMRC set to close self-assessment helpline for three months

HMRC HMRC set to close self-assessment helpline for three months

4m Sam Alberti

HMRC set to close self-assessment helpline for thr...

The closure is intended to reduce the burden on HMRC phone lines and prioritise 'urgent' cases Read More...

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Playing in the sandbox: HMRC's flawed policy pilot

HMRC Playing in the sandbox: HMRC's flawed policy pilot

4m Helen Thornley, ATT Technical Officer

Playing in the sandbox: HMRC's flawed policy pilot

ATT Technical Officer Helen Thornley looks at the latest consultation from HMRC about how to improve the processes of testing of new systems and polic...

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CIOT: Poor HMRC service ‘hammers away’ at trust

Brexit & Economy CIOT: Poor HMRC service ‘hammers away’ at trust

4m Sam Alberti

CIOT: Poor HMRC service ‘hammers away’ at trust

The Chartered Institute of Taxation has issued damning comments on HMRC's ongoing challenges with service levels Read More...

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HMRC R&D raid poses “significant risk” to accountants

HMRC HMRC R&D raid poses “significant risk” to accountants

5m Sam Alberti

HMRC R&D raid poses “significant risk” to accounta...

HMRC investigations into R&D claims will have risen by 900% in the past four years, research suggests Read More...

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HMRC says WFH does not affect service levels

HMRC HMRC says WFH does not affect service levels

5m Greg Noble

HMRC says WFH does not affect service levels

HMRC had the lowest Whitehall department headquarters staff occupancy rates for the week commencing April 17 Read More...

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HMRC names and shames two offshore tax avoidance schemes

HMRC HMRC names and shames two offshore tax avoidance schemes

5m Sam Alberti

HMRC names and shames two offshore tax avoidance s...

The two Belize-based schemes were "cynically marketed", a HMRC official said Read More...

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HMRC launches ‘potentially game-changing’ IR35 review

Contracting HMRC launches ‘potentially game-changing’ IR35 review

5m Sam Alberti

HMRC launches ‘potentially game-changing’ IR35 rev...

A review of the controversial issue is long overdue, sources say Read More...

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HMRC helpline has reached ‘critical point’, says ICAEW

HMRC HMRC helpline has reached ‘critical point’, says ICAEW

6m Greg Noble

HMRC helpline has reached ‘critical point’, says I...

HMRC’s customer service offering is becoming a “real problem” for taxpayers, says Miskin Read More...

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‘Absurd’ loophole sees UK tax avoidance schemes removed from HMRC list

HMRC ‘Absurd’ loophole sees UK tax avoidance schemes removed from HMRC list

6m Sam Alberti

‘Absurd’ loophole sees UK tax avoidance schemes re...

The Finance Act says that schemes can only be named and shamed for a year Read More...

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HMRC in ‘listening mode’ with attempts to improve service levels

HMRC HMRC in ‘listening mode’ with attempts to improve service levels

6m Greg Noble

HMRC in ‘listening mode’ with attempts to improve ...

Three months on from damning report, HMRC service levels remain below pre-pandemic baseline Read More...

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Gary Lineker's HMRC battle wasn’t an IR35 case after all

HMRC Gary Lineker's HMRC battle wasn’t an IR35 case after all

6m Greg Noble

Gary Lineker's HMRC battle wasn’t an IR35 case aft...

HMRC has 56 days to appeal to the Upper Tribunal (Tax and Chancery Chamber) Read More...

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Accounting bodies: HMRC service levels ‘top priority’ for Spring Budget

Budget Accounting bodies: HMRC service levels ‘top priority’ for Spring Budget

7m Sam Alberti

Accounting bodies: HMRC service levels ‘top priori...

HMRC service levels have fallen to an “unacceptably low level” and must be urgently addressed as part of the forthcoming Spring Budget statement, the ...

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HMRC’s new VAT penalties: A fairer system?

HMRC HMRC’s new VAT penalties: A fairer system?

7m Lauren Harvey, Assistant accountants manager, The Accountancy Partnership

HMRC’s new VAT penalties: A fairer system?

At the beginning of the year, HMRC implemented a new penalties system for late VAT submissions and payments. The new points-based penalty system is ar...

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90% of ADR cases resolved within 120 days, despite shift to video call, states HMRC

HMRC 90% of ADR cases resolved within 120 days, despite shift to video call, states HMRC

8m Greg Noble

90% of ADR cases resolved within 120 days, despite...

HMRC has emphasised that all mediators will be impartial throughout the ADR process Read More...

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New HMRC umbrella company guidance ‘doesn’t solve the bigger issue’

Contracting New HMRC umbrella company guidance ‘doesn’t solve the bigger issue’

8m Sam Alberti

New HMRC umbrella company guidance ‘doesn’t solve ...

This only serves to highlight flaws in the system, experts have said Read More...

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ICAEW urges industry collaboration to resolve HMRC backlogs

HMRC ICAEW urges industry collaboration to resolve HMRC backlogs

8m Greg Noble

ICAEW urges industry collaboration to resolve HMRC...

The ICAEW has proposed an emergency taskforce should be created to help improve HMRC’s backlog Read More...

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Accountancy firms face increased workloads as HMRC customer service delays persist

HMRC Accountancy firms face increased workloads as HMRC customer service delays persist

8m Greg Noble

Accountancy firms face increased workloads as HMRC...

HMRC receives criticism from taxpayers as January 31 deadline looms Read More...

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ATT: Taxpayers must seek HMRC support amid “enormous” financial strain

HMRC ATT: Taxpayers must seek HMRC support amid “enormous” financial strain

9m Sam Alberti

ATT: Taxpayers must seek HMRC support amid “enormo...

Nearly six million self-assessment taxpayers are still yet to file returns Read More...

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