The proportion of telephone adviser attempts handled declined from 77.3% in 2021, to 71.1% - dropping further adrift of HMRC’s target of 85% Read More...
View articleThe tax office’s compliance activity has been described as “practically non-existent” Read More...
View articleThe tax authority disclosed that it had not hired any contractors outside the scope of the IR35 legislation between 2022 and 2023 Read More...
View articleMany have criticised the pace of change in the UK's R&D regime in recent years Read More...
View articleIn an exclusive interview with Accountancy Age, HMRC’s Joanna Rowland says collaboration with industry stakeholders is becoming ‘invaluable’ to the de...
View articleHMRC revealed that it had not recruited any contractors outside the scope of the IR35 legislation in the last year Read More...
View articleBetween 2021 and 2022, HMRC responded to 39.5% of postal queries within 15 days, compared to 70.3% between 2019 and 2020, according to a recent Public...
View articleThe tax authority has faced increasing backlash due to dwindling service levels in recent months Read More...
View articleHMRC believes its Single Customer Account (SCA) scheme, which is expected to be in place by 2025, will transform its digital service offering Read Mor...
View articleLineker won his case against HMRC over a £4.9m tax bill for income he earned from 2013 to 2014 and 2017 to 2018 Read More...
View articleThe closure is intended to reduce the burden on HMRC phone lines and prioritise 'urgent' cases Read More...
View articleATT Technical Officer Helen Thornley looks at the latest consultation from HMRC about how to improve the processes of testing of new systems and polic...
View articleThe Chartered Institute of Taxation has issued damning comments on HMRC's ongoing challenges with service levels Read More...
View articleHMRC investigations into R&D claims will have risen by 900% in the past four years, research suggests Read More...
View articleHMRC had the lowest Whitehall department headquarters staff occupancy rates for the week commencing April 17 Read More...
View articleThe two Belize-based schemes were "cynically marketed", a HMRC official said Read More...
View articleA review of the controversial issue is long overdue, sources say Read More...
View articleHMRC’s customer service offering is becoming a “real problem” for taxpayers, says Miskin Read More...
View articleThe Finance Act says that schemes can only be named and shamed for a year Read More...
View articleThree months on from damning report, HMRC service levels remain below pre-pandemic baseline Read More...
View articleHMRC has 56 days to appeal to the Upper Tribunal (Tax and Chancery Chamber) Read More...
View articleHMRC service levels have fallen to an “unacceptably low level” and must be urgently addressed as part of the forthcoming Spring Budget statement, the ...
View articleAt the beginning of the year, HMRC implemented a new penalties system for late VAT submissions and payments. The new points-based penalty system is ar...
View articleHMRC has emphasised that all mediators will be impartial throughout the ADR process Read More...
View articleThis only serves to highlight flaws in the system, experts have said Read More...
View articleThe ICAEW has proposed an emergency taskforce should be created to help improve HMRC’s backlog Read More...
View articleHMRC receives criticism from taxpayers as January 31 deadline looms Read More...
View articleNearly six million self-assessment taxpayers are still yet to file returns Read More...
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