To whom it may concern.

I see from the recent report from the Adjudicators’ Office that 18% fewer complaints were forwarded to that office, and the Inland Revenue took an average of four months to settle the complaints they receive.

Good news, but given these facts can the Adjudicator’s Office explain why it takes so long for them to deal with a complaint?

I lodged a complaint with on 17 May 2000 but did not get their recommendation until 7 March 2001 (I did receive several letters apologising for the delay). It was not a complicated or technical issue – it involved the Inland Revenue’s refusal to pay compensation to cover the extra costs as a result of their errors and delays.

To whom are we supposed to send complaints about delays by the adjudicator?

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