TaxCorporate Tax‘Complex complaints’ push Taxation Disciplinary Board work to new level

'Complex complaints' push Taxation Disciplinary Board work to new level

Taxation Disciplinary Board sees increase in complaints received against CIoT and ATT members to record numbers for the second year in a row

A RISE IN COMPLEX COMPLAINTS has driven a second record year of new cases handled by the Taxation Disciplinary board.

In all, 47 complaints were received by the board in 2013, compared to 45 in 2012.

An increase in complaints, the board said, were made involving several claims and more often involving more than one jurisdiction, taking significantly more time to disentangle.

The TDB is an independent body set up to deal with complaints and disciplinary matters involving members of the Chartered Institute of Taxation (CIoT) and the Association of Taxation Technicians (ATT).

In its latest report the body confirmed the 47 new complaints received in 2013 raised in total 71 separate grounds for complaint – down from 76 in 2012 – with failure to respond to correspondence in a timely manner topping the list with 17 citations. It was closely followed by failure to register for anti-money laundering purposes, which attracted 13 complaints.

Eight actions were received following failure to report disciplinary action taken by another professional body, while complaints were also made for inflating fees or charging for work not done, incompetence, discreditable conduct, fraud or fraudulent trading, criminal convictions, inadequate professional service, failing in duty of care, poaching of clients, dishonesty, and professional misconduct.

Despite the growth in the number of cases the TDB is processing, it claims to have absorbed the increase without longer case-handling times, and with no increase in the number of cases outstanding at the end of the year.

There are no plans at present to increase staff numbers to deal with the rising number of complaints.

TDB chairman and law society chief executive, Des Hudson, said: “A growing number of complaints are raising more complex policy and procedural issues, adding to our workload, but attempts to challenge our procedures in the courts, up to and including the Court of Appeal, have all been dismissed.

“Our participant bodies, the profession and the public as a whole can continue to have every confidence in the board and should be pleased that the overall percentage of members and students whose conduct results in a complaint is so low. In all cases we do our best to balance the public interest in ensuring that our processes and responses to the concerns of complainants are fair and proportionate, whilst remaining effective in dealing with misconduct.”

Related Articles

Budget is a 'springboard' for tax policy reform, says new report

Corporate Tax Budget is a 'springboard' for tax policy reform, says new report

9m Stephanie Wix, Writer
Tyrie on Finance Bill 2017: ‘Making Tax Policy Better’

Consulting Tyrie on Finance Bill 2017: ‘Making Tax Policy Better’

9m Stephanie Wix, Writer
MTD described as ‘insufficient’ and ‘unrealistic’ via major institute research

Corporate Tax MTD described as ‘insufficient’ and ‘unrealistic’ via major institute research

11m Stephanie Wix, Writer
CIoT warns on new new targeted anti-avoidance rule

Accounting Standards CIoT warns on new new targeted anti-avoidance rule

1y Richard Crump, Writer
Criminal tax evasion 'very problematic' for companies, claims CIoT

Corporate Tax Criminal tax evasion 'very problematic' for companies, claims CIoT

1y Fraser Simpson, Reporter
CIoT calls for two year delay to changes to tax relief for corporate interest expense

Corporate Tax CIoT calls for two year delay to changes to tax relief for corporate interest expense

1y Richard Crump, Writer
CIoT urges HMRC to delay introduction of new corporate tax evasion offence

Corporate Tax CIoT urges HMRC to delay introduction of new corporate tax evasion offence

1y Richard Crump, Writer
CIoT urges government to rethink VAT approach to online traders

Corporate Tax CIoT urges government to rethink VAT approach to online traders

1y Richard Crump, Writer