News in brief
The British Quality Foundation has published The X Factor, a report which reveals tactics and strategies shared by successful companies in Europe and the US. It’s available from 0171 654 5035
Towers Perrin questions the effectiveness of head offices in a new report that surveys 50 of the UK’s largest companies. The findings reveal that top-heavy, meddling and expensive head offices seem to be a thing of the past. Copies are available from 0171 806 6464.