9 critical areas practices must be considering


Managing performance, retaining staff and getting ‘the mix’ right

Improving social networking

Technology and client services


Manage out ‘Z-listers’

Taking a joined-up and client-centric approach

Differentiation and ‘competitive edge’

Practice management

Management, leadership and internal comms

Financial management: chargeability and recovery

Practices should take a more strategic approach to mergers and acquisitions

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