Credit Controller

£17,408 to £19,730 per annum
21 Aug 2019
20 Sep 2019
Staffordshire University
Job Role
Credit Control
Qualification Level
Not qualified
Contract Type

Your new company 


Staffordshire University is a great place to work. We care about our people. We reward hard work. We also celebrate diversity and individual success. And although our history dates back over 100 years, you'll find that we are progressive and forward thinking. 

Staffordshire University has its main, city centre campus in Stoke-on-Trent. In addition, we have Centres of Excellence in Stafford and Shrewsbury, and a global network of more than 20,000 people studying our degrees internationally. Our industry connections and emphasis on experience make our graduates among the most employable in the UK. Underpinning the academic activities of the University are a variety of support departments that keep the University "Connected". 

Following the recent implementation of a new finance system, Oracle Fusion, the University is seeking to appoint a Credit Controller to join the Accounts Receivable team within Financial Services. 

Your new role 

The Credit Controller will work alongside other members of the Accounts Receivable team to ensure that customer accounts are maintained, and debt collected in accordance with Financial Regulations, Credit Control and other University policies.

  • Input of data to the Oracle Fusion Finance System
  • Opening and despatching of mail
  • Collection of commercial and individual student accounts
  • Import of tuition fee invoices and credit notes from the student records system (SITS) into Oracle Fusion
  • Provide cover, when required, for maintenance and reconciliation of student records in relation to the Student Loan Company
  • Liaison with the University appointed Solicitors and/or external collection agents in relation to progression of documentation to support legal action on recovery of debt
  • General office assistance when required including:
  • Assisting with receipt and processing of credit card, cash & cheque payments.
  • Attendance at student enrolments & arranging methods of payment suitable for students, in line with University policy.
  • Any other appropriate duties as determined by the Financial Operations Manager or Accounts Receivable Team Leader
  • Collection of outstanding accounts involving direct contact by telephone, letter or e-mail with debtors
  • Resolution of student and commercial account queries via liaison with support areas within the University, actioned by telephone, e-mail and personal contact
  • Assisting with production of debtors' letters
  • Maintenance of accurate records of contacts made regarding individual debts
  • Analysis of diary entries to assist with progression of credit control procedures
  • Negotiation of instalment plans with University debtors
  • Assistance with the preparation of statistical and management information in relation to debtors

What you'll need to succeed 


  • A good standard of achievement in at least four GCSE's or equivalent including Maths and English
  • Experience of working in a credit control and/or finance environment
  • Knowledge and experience of Oracle software packages and other University systems
  • Strong planning and organisational skills with the ability to process large volumes of data, work to strict deadlines, prioritise workload and balance completing priorities
  • High level of competency in the use of computer technology, specifically in relation to Microsoft Excel (including the use of formulae, data sorting etc.) and Word

About You The right candidate will have experience in a similar role and must be able to work under pressure and to tight deadlines, whilst paying attention to detail and achieving high levels of accuracy. Knowledge of Oracle Financials and /or Oracle Fusion would be a distinct advantage.


  • Must be able to demonstrate good communication skills and will be confident when disseminating advice and concise guidelines
  • The post holder must be highly motivated, enthusiastic and able to work on their own initiative with the minimum of supervision and as part of a team
  • Ability to demonstrate an aptitude to learn quickly
  • Must show flexibility and willingness to assist other team members, finance and business colleagues to provide excellent customer service at all times
  • A positive, dynamic and receptive approach to change and willingness to challenge existing practice

If you’re ready to make a difference in Higher Education, be ambitious, brilliant and innovative, please apply now and join a team who are helping to transform our University. 

For more information about their current vacancies please visit our dedicated recruitment microsite at

Or contact Kayleigh Smith at Hays in Stoke-on-Trent 

Hays have been retained for this recruitment project. Any 3rd party or direct applications will be forwarded to Hays as part of the campaign.