Operations Finance Business Partner

Competetive Salary
22 Dec 2017
12 Jan 2018

The Finance team has to help the business grow and achieve its goals. We partner across the business with new initiatives, from sales to technology, in order to support growth in all areas. Our role is to take into account every aspect of the company combined, to make sure we’re financially sound and heading in the right direction. With the rate at which our business is growing, life in the finance department is never dull. Every day is different and provides a different challenge, whether that’s forecasting, reporting or learning - there’s a lot of room to prove yourself and to progress.


The opportunity


The Opportunity

Just Eat’s new commercial finance function is at the centre of the company’s strategic vision and ongoing development of its commercial initiatives. This high-profile role contributes to the key strategic initiative around modernisation of our operational processes, including contact centre outsourcing, use of new customer support technologies  such as chatbots, and progressive efficiencies in the way we handle our 19 million customers and 70,000 restaurant partners. Just Eat’s operations strategy is central to our growth plans and the Operations Finance Business Partner will be at the centre of a high-profile initiative, setting out and executing its commercial philosophy.

Key Responsibilities

  • Production of quarterly budgets / reforecasts; liaison with departmental budget holders on in-year variances

  • Development of KPIs (eg Utilisation, Adherence, Fully loaded Cost/FTE per contact/order, Contact propensity, AHT)

  • Commercial insight to support project delivery and commercial decision-making

  • Review contractual agreements;  assist in drawing up robust commercial terms

  • Explore &  recommend efficiency savings, collaborating with Operations and WorkForce Management teams; sharing best  practice

Collaboration with financial planning colleagues

  • Financial modelling of impact of new initiatives receiving greater focus over time (e.g. chatbots and call deflection)

  • Model and track spend on projects, cost of sales and overheads spend (eg Compensation, Refunds, Telephony, Software Licences etc.)

  • Model impact of long-term transition to global shared services

Supervision of financial control activity

  • Coach management accounts team to ensure timely & accurate reporting of Ops costs, in particular payroll related costs

  • Monthly cost centre reports for review with departmental budget holders

  • Analyse, measure and evaluate agent FTE requirement by site on a weekly basis

  • Production of KPI Trackers (eg Utilisation, Adherence, Fully loaded  Cost/FTE per contact/order, Contact propensity, AHT


Required skills and experience

  • Qualified CIMA or ACCA with 2-3 years post qualified experience

  • Or Qualified ACA with a minimum of 2-3 years commercial experience

  • Proven track record of successful stakeholder management with evidence of having worked in a fast-moving, strongly results driven environment

  • Strong academic background

  • Experience in contact centre management and ecommerce beneficial

  • Robust analytical & modelling skills required

  • Advanced Excel essential, with VBA skills preferred