Taking Stock – Between the covers

Batteries included! Creating Legendary Customer Service, written by Nigel May Barlow, first appeared on the management bookshelves last year and has now made it to paperback status.

At the time, it received rave reviews from the likes of management guru Tom Peters (quoted, unsurprisingly, on the front cover).

While books with an exclamation mark in the title are often best avoided, Batteries Included! might be on to something – the notion of legendary customer service.

Trouble is, this really would be a case of running before walking for most organisations – when was the last time you received any quality customer service worth shouting about?

Published by Random House, Batteries Included! will be on the shelves from 14 June, price #12.99.

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