TaxCorporate TaxHMRC extends alternative dispute resolution service

HMRC extends alternative dispute resolution service

Following a pilot, the Revenue is rolling out alternative dispute resolution across the UK

INDIVIDUALS AND SMEs in the UK can now settle disputes using HM Revenue & Customs’ alternative dispute resolution service.

The service is designed to find a swift and fair outcome to disputes in order to mitigate costs and eliminate the need for a tribunal.

It works by using independent HMRC facilitators to resolve disputes between HMRC and customers during a compliance check before a decision or assessment has been made.

The facilitators are HMRC members of staff who have been trained in ADR techniques and have not been involved in the dispute.

The process has been piloted in the northwest, the southwest, Wales and London since January 2012 and will now be rolled out nationwide.

Jim Stevenson, HMRC’s assistant director of local compliance, said: “The pilot has shown that alternative dispute resolution can resolve disputes without having to go to a tribunal, saving both time and money. It allows us to work together with our customers and resolve disputes much earlier than at present.”

Related Articles

‘Google tax’ nets HMRC £281m

Corporate Tax ‘Google tax’ nets HMRC £281m

3m Emma Smith, Managing Editor
OTS report: Corporation tax should follow accounts

Corporate Tax OTS report: Corporation tax should follow accounts

5m Alia Shoaib, Reporter
HMRC tax evasion assistance requests double in five years

Corporate Tax HMRC tax evasion assistance requests double in five years

5m Emma Smith, Managing Editor
Spring Budget 2017: Making Tax Digital

Business Regulation Spring Budget 2017: Making Tax Digital

9m Shereen Ali, Deputy Editor
Tax fraud loses HMRC £16bn

Corporate Tax Tax fraud loses HMRC £16bn

10m Emma Smith, Managing Editor
HMRC nets £2.6bn in corporate tax from big businesses

Corporate Tax HMRC nets £2.6bn in corporate tax from big businesses

10m Accountancy Age editorial
Tax crackdown brings in £468m for HMRC

Corporate Tax Tax crackdown brings in £468m for HMRC

11m Accountancy Age editorial
Treasury Select Committee report released on Making Tax Digital

Accounting Standards Treasury Select Committee report released on Making Tax Digital

11m Stephanie Wix, Writer