The Practitioner: Olympic effort required...
The Practitioner reflects on why that client rating system is still not set up, and ponders taking an Olympian's advice
OK, SO I STILL haven’t got round to starting the ‘Client Rating System’ that I wrote about at the beginning of the month. Well, I guess that opening a new Excel file and entering in the headings constitutes ‘starting it’, but it doesn’t really feel like I’ve done anything worthwhile yet.
I’m currently sat on a train and as the houses whizz past I’m wondering exactly why it is that I’ve not made progress yet with it. Being someone that likes lists, I can see the following list form in my mind;
1. Is it because I’m too busy?
2. Is it because I don’t really think it will make any difference at all when completed?
3. Is it because I should be delegating it to someone else to do, but they are all too busy?
Probably a combination of all of the above I suspect, but as I write the list down I actually confirm to myself that it is definitely something that I want to do, something that I believe in, and something that I think will make a real difference.
Thoughts flood back of advice picked up at a seminar I went to a couple of years ago hosted by Chris Boardman where he talked about the challenges faced by the British Olympic Cycling team; they had too much to do and not enough time to do it in.
He talked about how they broke things down into small chunks; small manageable tasks every day that were divided amongst the team members. They set clear goals and deadlines and eventually after a short space of time had achieved something that no-one thought possible from the outset.
That’s it, I’ve definitely decided, I’m doing it!
By the time you read my next blog I will be well on the way to completing the client rating system.
Well, it will definitely be finished by the Olympics…
The Practitioner’s uncensored thoughts come from the coalface of a regional firm in the heart of England