GREATER TRANSPARENCY is needed in airline sustainability reporting, a new PwC survey has claimed.
Around 70% of airlines now reveal total CO2 emissions and 77% detail social activities such as education and volunteering schemes.
Nevertheless, none produced an “excellent” report and just one-quarter give information on customer complaints.
PwC global transportation and logistics leader Klaus-Dieter Ruske, said: “More airlines are moving CS to the top of the agenda. Making sure that they are engaging with their stakeholders and reporting on all relevant issues will be key. Our report shows that some companies are already making a good start, but the industry as a whole, needs to be more proactive.”
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