Staff morale at taxman falls again

STAFF SENTIMENT at HM Revenue & Customs has fallen 3% to 34%, according to its annual survey – 23% lower than the civil service average.

Just 15% would say that they were proud of working at the organisation, a fall of 3% on the previous year’s results.

Some 12% would recommend HMRC as a great place to work, a 3% drop.

Those that said they felt a “strong personal attachment to HMRC” increased 1% to 22%.

Only 11% said that they had confidence in the decisions made by HMRC’s senior managers, down 1%.

However, 62% were positive about their resou8rces and workload, a 2% increase on the previous year.

“Obviously these results are disappointing, but there are pockets of improvement that we are looking to extend across the department,” said an HMRC spokesman.

Smith & Williamson national tax director Richard Mannion said that advisers would be at the sharp end of further cuts at the taxman.

“It can’t be a good place to be,” said Mannion. “Even if technology is implemented [to automate processes] my experience is that job cuts will mean the HMRC service gets worse before the new technology sorts it out. You tend to need more people to help bed systems in.”

Related reading