BusinessBusiness RecoveryPwC administrators called into Garland Call Centres

PwC administrators called into Garland Call Centres

Nick Reed, Ian Green and Steve Ellis make heavy redundancies as call centre directors hang up on the business

PwC
administrators have been appointed to one of the UK’s largest
outsourced call centres, Garland.

PwC’s Nick Reed, director; Ian Green, partner; and Steve Ellis, partner, were
appointed joint administrators to CJ Garland & Co, trading as Garlands Call
Centres.

Reed said the board could not see a way forward for the business after a ”
significant deterioration” in contract work and high infrastructure costs.

The directors said the business had all but one contract terminated by
clients, and were therefore unable to continue trading.

Administrators made all staff redundant this week, excluding those needed to
run the remaining single contract and to assist them with the closure of the
business.

There were approximately 1,158 employees, consisting of 178 in South Shields,
621 in Hartlepool, and 359 in Middlesborough. No details are yet available as to
the actual number of redundancies.

Reed said administrators were working closely with employees made redundant
to help process any redundancy or compensatory claims.

Garlands, which began trading in 1980, had an annual turnover of £48m.

Further reading:

Portsmouth
administrators win £4m boost

MCR
administrators make 335 redundancies at Vergo Retail

PwC
administrators appointed to Farlane Property Group

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