PwC administrators called into Garland Call Centres

administrators have been appointed to one of the UK’s largest
outsourced call centres, Garland.

PwC’s Nick Reed, director; Ian Green, partner; and Steve Ellis, partner, were
appointed joint administrators to CJ Garland & Co, trading as Garlands Call

Reed said the board could not see a way forward for the business after a ”
significant deterioration” in contract work and high infrastructure costs.

The directors said the business had all but one contract terminated by
clients, and were therefore unable to continue trading.

Administrators made all staff redundant this week, excluding those needed to
run the remaining single contract and to assist them with the closure of the

There were approximately 1,158 employees, consisting of 178 in South Shields,
621 in Hartlepool, and 359 in Middlesborough. No details are yet available as to
the actual number of redundancies.

Reed said administrators were working closely with employees made redundant
to help process any redundancy or compensatory claims.

Garlands, which began trading in 1980, had an annual turnover of £48m.

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