The taxman has chosen one of its busiest weekends of the year to perform
Tax advisers will lose half a day’s telephone support this weekend – during
the online self assessment deadline.
HM Revenue & Customs Online Services Helpdesk will only be able to assist
tax advisers filing on behalf of their clients between 8am to 4.30pm on
It will be open between 8am to 8pm on Saturday and Sunday for individuals’
The weekend is often one of the busiest for HMRC as they receive last-minute
self assessment firms before the Sunday midnight deadline.
HMRC is expecting two million returns to be filed this week.
In a message to advisers HMRC said: “There will be times when our self
assessment processing system (CESA) will not be available to our staff …this
will limit the support they will be able to provide to customers, including
agents [tax advisers], at those times.”
online helpdesk – limited service this weekend
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