The taxman has heeded the calls of advisers and reduced the number of
helplines from 12 to just one.
Brian Redford, head of HMRC’s Business Engagement Team, said: “Agents told us
that they wanted us to make it easier to contact HMRC and wanted a single
helpline. So we have reduced the number of Agent Dedicated Lines from twelve to
“This will give agents access to the same number of experienced staff who can
answer their queries, but without having to decide which regional ADL was
relevant to their clients.”
However, there remains a seperate line for tax credits on 0845 300 3943.
HMRC has won its tenth successive case against tax avoidance schemes promoted by NT Advisors. The Court of Appeal has ruled that NT ... read more
HMRC is continuing to ramp up the number of raids on premises it carries out as part of criminal investigations, searching 761 properties in the last year
Five million taxpayers are ow using digital personal tax accounts (PTA) as part of the making tax digital strategy, HMRC said
Since the release of HMRC’s plans for digital tax reforms, many have agreed with the call for a delay