HMRC moves to simplify helplines
Proliferating helplines reduced in number to help advisers
The taxman has heeded the calls of advisers and reduced the number of
helplines from 12 to just one.
Brian Redford, head of HMRC’s Business Engagement Team, said: “Agents told us
that they wanted us to make it easier to contact HMRC and wanted a single
helpline. So we have reduced the number of Agent Dedicated Lines from twelve to
“This will give agents access to the same number of experienced staff who can
answer their queries, but without having to decide which regional ADL was
relevant to their clients.”
However, there remains a seperate line for tax credits on 0845 300 3943.