The UK-based electricity and gas provider split reponsibility for its customer management systems, including those processing customer service, acquisition and retention, between itself and a consortium of companies including consultancy Capgemini at the end of last year.
It will use the global resources, IT system development, project management and support services of the consortium to create a modern customer-handling system intended to bring cost and process efficiencies to its business.
As an existing EDF partner, Capgemini was selected for its expertise in IBM, Java, Oracle and Siebel technologies owned by the energy company, which generates seven per cent of the UK’s electricity, and serves 5m UK customers.
EDF Energy is part of the European EDF Group and was created in 2003 as a result of the merger of London Electricity and Seeboard companies.
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