BSkyB sues 'negligent' EDS
BSkyB has begun legal action against US-based IT services provider EDS, alleging 'deceit, negligent misrepresentation and breach of contract'.
The claim, which has been filed for an ‘unspecified amount’, relates to EDS’s term as IT supplier for BSkyB’s customer contact centre in Dunfermline and Livingston from summer of 2000 until 2002 – when BSkyB terminated the deal after EDS ‘failed to perform its contractual obligations’.
Sky Subscribers Services assumed responsibility for systems integration following the split.
Since summer 2000, BSkyB has invested approximately £170m into its customer relationship management project, relating to software, technical infrastructure, systems integration and refurbishment of its contact centres.
EDS were asked to comment, but have not yet responded.