Sage rage for users

Link: Great expectations: 2002 IT usage survey

The revelation comes in the ICAEW’s IT Usage in Accountancy Practices 2002 survey, which unearthed some worrying statistics about the accountancy software industry.

An average of 17.2% of Sage users said they had experienced a business critical failure with their software. But 35% of Sage Personal Tax and 27% of Sage Time and Fees customers report their software failing. Sage refused to comment on the results.

Paul Booth, head of the IT Faculty at the ICAEW, said: ‘Business critical failure means that it did harm to their business’. He cited the examples of undercharging customers, or spending time fixing a system which could have been better spent with ‘valuable clients’.

Iris Software, despite scoring some high business critical failure rates, scored top ratings in five individual product categories.

CEO Martin Leuw put his company’s performance down to a balanced approach and an emphasis on development and customer support. He also said he does not like to put too much emphasis on business critical failure figures, saying ‘it is all relative’.

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