HMRC suffers new apology embarrassment
100,000 families did not receive apology letter due to poor address database.
More than 100,000 families did not receive a letter of apology following the
loss of their personal details by HM Revenue & Customs last year.
HMRC were to apologise to the families involved but 1.4 % of the 7.25million
households involved are still waiting as their address have not been updated.
The latest mishap was criticised by Liberal Democrat work and pensions
spokesman Danny Alexander, various reports said.
‘It is bad enough people are now at risk of fraud and identity theft. but the
least the ministers could do is make a serious effort to contact each family to
apologise,’ he said.