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    HMRC’s online filing systems ‘not robust’ say advisers

    HMRC's online filing systems 'not robust' say advisers

    Confidence in HMRC online tax filing systems still low, with large number of problems encountered

    Author Writer Date published December 21, 2006 Categories
    mouse

    Concerns still abound among advisers over the robustness of HM Revenue &
    Customs’ online tax filing systems.

    A survey of over 1,000 accounting practitioners across the professional
    bodies found they are enthusiastic about using
    HMRC
    online services and are looking at filing PAYE and VAT returns online in the
    near future.

    However, respondents highlighted a large number of
    problems     with the service, including the systems robustness at peak times,
    difficulties in filing agent authorisation forms, and their clients still
    waiting for the £250 reward for filing PAYE online.

    From 2008 HMRC will no longer accept paper substitute tax returns, but the
    respondents said they will be needed beyond this date due to a lack of
    confidence in HMRC systems and the inability to accept returns online from some
    taxpayers.

    Further reading:

    Online tax filing special report

    Tax advisers angry at HMRC call for after hours filing

    Self assessment slow-up provokes wrath of
    industry

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