HMRC’s online filing systems ‘not robust’ say advisers

HMRC's online filing systems 'not robust' say advisers

Confidence in HMRC online tax filing systems still low, with large number of problems encountered

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Concerns still abound among advisers over the robustness of HM Revenue &
Customs’ online tax filing systems.

A survey of over 1,000 accounting practitioners across the professional
bodies found they are enthusiastic about using
HMRC
online services and are looking at filing PAYE and VAT returns online in the
near future.

However, respondents highlighted a large number of
problems
with the service, including the systems robustness at peak times,
difficulties in filing agent authorisation forms, and their clients still
waiting for the £250 reward for filing PAYE online.

From 2008 HMRC will no longer accept paper substitute tax returns, but the
respondents said they will be needed beyond this date due to a lack of
confidence in HMRC systems and the inability to accept returns online from some
taxpayers.

Further reading:

Online tax filing special report

Tax advisers angry at HMRC call for after hours filing

Self assessment slow-up provokes wrath of
industry

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