ICAEW wants 'examples' of HMRC service problems
Members urged to send in examples of serious problems
Paul Aplin, chairman of
the Tax Faculty, said the institute needed examples of things like calls
being cut off or held for ages in a queue, delays in post handling, or requests
‘…and the more of these you can send us the better,’ he added.
The ICAEW says it needed the examples as ‘clear and specific evidence’ to
back up its case of serious problems with HM Revenue & Customer service
‘We will pass them on to Dave Hartnett, HMRC’s director general and his team and
use them to press our – your – case,’ Aplin said.