ICAEW wants ‘examples’ of HMRC service problems

ICAEW members are being urged to send
in examples of specific examples of poor service experienced at the hands of
HM Revenue & Customs.

Paul Aplin, chairman of
the Tax Faculty
, said the institute needed examples of things like calls
being cut off or held for ages in a queue, delays in post handling, or requests

‘…and the more of these you can send us the better,’ he added.

The ICAEW says it needed the examples as ‘clear and specific evidence’ to
back up its case of serious problems with HM Revenue & Customer service
delivery problems.
‘We will pass them on to Dave Hartnett, HMRC’s director general and his team and
use them to press our – your – case,’ Aplin said.

Further reading:

ICAEW canvases member opinion

ICAEW enters into member deal with Pakistan institute

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