Next time you’re munching after closing time on the wrong order because you’re too hungry to complain, just think what could happen if you put your supermarket shop online.
Business-to-consumer e-commerce giant Tesco online prides itself on extending its new service to more than 500,000 customers this year. But despite all that hi-tech, hi-talk, it is not immune to falling once in a while to the curse of the takeaway delivery cock-up.
At a recent e-commerce seminar near Heathrow, Tesco online finance director Martin Bennett came clean about early teething problems at the trail-blazing service.
‘Yes, there have been occasions when customers ordered a loaf of wholemeal bread and found a large packet of condoms in their delivery instead,’ Bennett confided.
So, next time you order a packet of condoms online from Tesco, and your groceries arrive, remember you may need to be more adventurous than you originally planned.
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