The research is based on interviews with 119 senior executives in the UK, in the first quarter of 2001.
“BPO, rather than in-house IT investment, is increasingly being seen as the vehicle to achieve this transformation and to deliver ongoing process cost reduction,” said John Willmot, MD of NelsonHall. “In-house services have often been comparatively slow in adopting e-business technology to improve process effectiveness and efficiency.” The study also shows that BPO has changed from support processes to “line of business” processes, with 36% believing back-office administration is the business process most likely to be outsourced first, followed by customer contact and CRM, at 30%.
A new head of solutions, Aidan Brennan, has been appointed at KPMG UK
The second largest improvement in ‘significant’ levels of financial distress since the EU Referendum was in professional services, found research from Begbies Traynor
Just one half of UK practices have implemented a pricing structure around auto enrolment implementation and advice - with many suffering increased costs
Deloitte's north-west Europe foray; BDO, Smith & Williamson investment paths; Shelley Stock Hutter; and Wilkins Kennedy discussed by editor Kevin Reed on our Friday Afternoon Live broadcast