Revenue to open Cardiff call centre
The Inland Revenue has revealed it will open a call centre in Cardiff in March, as part of wide-ranging plans to turn the agency into an e-organisation.
The new centre is set to open on 26 March next year and will handle calls relating from tax records to self-assessment enquiries, and will be available to all taxpayers.
It is expected that as many as five further call centres will be built as the Revenue undergoes a transformation to meet e-government targets.
Customers will be able to claim allowances without having to fill out forms or sending letters.
A Revenue spokesman, said: ‘The aim of the new call centres is to improve customer service and move away from being a paper-based agency.’
The new site follows the appointment of Barbara Ritchie this year as director of contact centres. Ritchie has a brief to introduce up to five new call centres in the UK.
Existing call centres already exist in areas including Manchester and Glasgow.
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