HMRC slow to chase debts

The number of UK tax debts rose by 22% during 2007-08, leaving an
outstanding bill of £17bn, according to a Commons Public Accounts Committee

HM Revenue Customs had been slow to introduce basic receivables management
methods used by most organisations.

In recent years, HMRC has made more methods of payment available to
taxpayers, but has not kept up with the latest developments in payment
technoloy, the report noted.

It could benefit by risk-scoring debtors, and by undertaking collection
activities outside of 9-5 hours, when this tended to be the best time to contact

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