“Leading governments around the world like the State of California, the UK and Hong Kong have done a great job of using the Internet and other technologies to extend their enterprises closer to the customer,” commented Greg Pellegrino, Deloitte Consulting’s global e-government director. “The challenge now is to create a strategy to maximise customer value and operational effectiveness for the long term.”
Such a strategy is based on a realistic view of how staffing, business processes, technology and organisational structure must change to meet the demands of multi-channel service delivery, he added.
“In a perfect world, everyone could use the Internet and it would always be the lowest cost delivery channel. But that’s not realistic, so governments need to give customers multiple service options, and that, in turn, involves a lot of carefully planned changes to the enterprise,” concluded Pellegrino.
Just one half of UK practices have implemented a pricing structure around auto enrolment implementation and advice - with many suffering increased costs
Deloitte's north-west Europe foray; BDO, Smith & Williamson investment paths; Shelley Stock Hutter; and Wilkins Kennedy discussed by editor Kevin Reed on our Friday Afternoon Live broadcast
Accountants should alter their perspective on auto-enrolment to maximise business opportunities, according to Eric Clapton.
Kevin Reed discusses whether new accountancy group Cogital can rival the Big Four...and its likely direction of travel