TaxAdministrationRevenue complaints procedure slated

Revenue complaints procedure slated

It should be easier for those on low income to complain to the Inland Revenue about poor service, say tax experts.

Making the comment, the Low Incomes Tax Reform Group of the Chartered Institute of Taxation claims those who cannot afford expensive advice from tax professionals fail to find the Revenue’s procedures for complaints and compensation clear.

A less intimidating complaints procedure is now being demanded by the CIOT.

John Andrews, chairman of the low incomes group, said: ‘The Inland Revenue targets for getting things right first time are low so there are bound to be mistakes. In these circumstances you would expect the complaints and compensation processes to be clear and easy to use.

‘For someone who cannot afford to pay for a tax adviser this is far from the case.’

The complaints follow publication by the Revenue of COP 1, a leaflet setting out its complaints procedure.

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