CIOT looking to raise phone problems with HMRC

The Chartered Institute of Taxation
(CIOT) is calling for its members to let it know if they regularly encounter a
problem when telephoning HM Revenue &

The tax body is seeking ‘feedback on regular problems’ so that it can then take
up the issue up with HMRC.

It is asking for comments to be sent via email to with ‘FAO Matthew
Brown – Telephony problems’ in the header.

The CIOT says it needs details of the telephone number dialled, the date and
time, the reason for calling and the nature of the problem experienced.

Further reading:

HMRC tax credit complaints double

CIoT warns of HMRC powers abuse

CIOT examination results revealed

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