eWare/eGain CommunicationsCRM software provider eWare has announced a partnership of its CRM solutions and eGain's e-Service solution. The deal will enable call centre agents to serve customers coming through all channels efficiently.
Vodafone Corporate/Netonomy
E-commerce solutions provider Netonomy has been selected by Vodafone to enhance its existing customer extranet facility – Vodafone Corporate Online.
NHS Lanarkshire/Northgate Information Solutions
NHS Lanarkshire has awarded a seven-year, £4.1m contract to Northgate for the provision of its Patient Management System. The new process should speed up administration, providing full tracking of records throughout the care pathway.
Vertex/Companies House
Customer management company Vertex has been awarded a multi-million pound five-year contract by Companies House, for the operation and management of a multi-channel customer contact centre in Cardiff. Vertex has replaced the incumbent outsourcer Capita.
The Imaging Store/Great Plains Software/Tenon Technology
Dedicated web service The Imaging Store has awarded a £200,000 contract to Tenon Technology for a Great Plains accounting software solution. The system will enable The Imaging Store to trade effectively over the Internet.
Cap Gemini Ernst & Young/MatrixOne
IT solutions provider MatrixOne has agreed an alliance with Cap Gemini Ernst & Young to deliver product collaboration and net market solutions for a variety of industries, such as automotive, pharmaceutical and utilities.
Teletext/RCMS
Teletext has awarded e-information providers RCMS a £60,000 contract to provide consultancy support and a commercial reporting system to monitor advertising sales orders and team targets. The advertising revenue-funded service will be provided with daily and weekly information from which it will generate client reports.
Agresso/Royal Borough of Windsor and Maidenhead
Agresso has won a £460,000 contract to supply a web-based financial and business information management system to the Royal Borough of Windsor and Maidenhead. The council will replace its in-house mainframe-based system with Agresso’s own business modules.
Affinity Internet Holdings/Arsenal Football Club
Arsenal Football Club has chosen Affinity’s Virtual Internet Provider to supply its unmetered ISP package. The launch will be the first of its kind by a football club.
RSA Security/nCipher
RSA Security is now reselling nCipher’s Hardware Security Modules with RSA PKI software, which should provide ASPs and enterprise customers with a secure e-commerce environment. In addition, nCipher has become a member of the RSA Secured Partner program, having met various integration requirements.
VIGILANTe/Internet Security Systems
Internet security company VIGILANTe has agreed to integrate ISS’s network security assessment service, SecureScan. The Internet delivered service conducts intelligent view of online security perimeters, and can be updated weekly or on demand.
Seven Seas/Prescient Systems
Vitamin and mineral manufacturer Seven Seas has selected APS Workbench from Prescient Systems to control inventory levels.
Birmingham Midshires/Keane
E-solutions firm Keane has been selected by Halifax Group specialist lender Birmingham Midshires, to support and deliver an Internet strategy for its financial products and services.
Tower Technology/Enterprise CRM/Triad Group
E-infrastructure software provider Tower has formed a partnership with consultants Enterprise and systems integrators Triad. The deal will involve Tower supplying business process automation solutions, with Triad acting as the lead consultant.
Cathay Pacific/Walker
E-business solutions provider Walker is to supply Cathay Pacific with a financial management process, SelfServe, which should result in improved job efficiency for the airline.
Britannia Hotels/SquareSum/
SquareSum has won an order in the region of £50,000 for its Dream corporate accounting software. The order will be used throughout 19 Britannia hotels across the UK.
Synstar/CSC/BAE Systems
IT services provider Synstar has been awarded a three-year, £6m contract to provide additional hardware support to one of CSC’s major clients – BAE Systems. It will give substantial on-site and field service engineering resource for the entire IT hardware requirements across BAE’s 19 UK locations.