TaxCorporate TaxTaxman targets iPod generation

Taxman targets iPod generation

The taxman is turning to podcasts to communicate with taxpayers

HM Revenue & Customs will kick off with a series of three podcasts this
month – including one by Dave Hartnett, director general of HMRC, directed
specifically at tax advisers.

The podcasts may be the first time many taxpayers will get to hear top civil
servants explaining complicated tax issues. The department has in the past
preferred to communicate its intentions through guidance notes and briefings on
paper.

The first recordings are on the authority’s relationship with advisers, child
trust funds and employer end-of-year filings.

The Hartnett podcast is set to say that the taxman needs to rebuild its
strained relationship with advisers, and admit that the ‘interventions’ pilot
has alienated the profession.

The pilot involved the taxman sending letters and phoning taxpayers querying
their tax affairs according to the social group they happened to belong to,
rather than specific mistakes HMRC had found.

‘We want to engage with stakeholders in as many ways as possible,’ a HMRC
spokesman said.

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