TaxAdministrationAnother IT glitch stalls HMRC’s family pay

Another IT glitch stalls HMRC’s family pay

HMRC has suffered another computer glitch, leaving 100,000 low-income families still waiting for payments

The public has again suffered the brunt of
HM Revenue & Customs
(HMRC)’s flawed computer system, as a programming error holds up the payment of
£250 into the child trust funds of up to 100,000 low-income parents.

Kitty Ussher, the economic secretary to the
Treasury, told MPs
a ‘programming error’ had delayed the payments, the Financial Times
reports.

‘It is a technical thing due to the way the various computers at HMRC…talk
to each other around people who are eligible for benefit payments,’ she said. A
separate problem ‘that we have not quite got to the bottom of” had also affected
payments, the minister told the Treasury select committee.

But the error is believed to have sparked concerns about how effectively HMRC
is operating as a merged entity as well as increase criticism of the complexity
of Gordon Brown’s tax measures.

Further reading:

Excessive HMRC targets to blame for lost discs

Watchdog slams ‘inexcusable’ security breaches

Read
the Financial Times story

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