HMRC tax software unreliable after another IT glitch

Following a glitch to HMRC’s online repayment system, the Institute of
Chartered Accountants in England and Wales (ICAEW) has warned accountants
against depending on the taxman’s free self-assessment software

Instead, they should invest in commercial applications which cost as little
as £30, ICAEW tax experts told IT portal

HMRC is said to have discovered a problem with its online software which lets
users request repayments to a nominee when they received the error message:
‘Please enter the name of your nominee in the on-screen data field captioned
“Name of account holder”.’

ICAEW said users should fill in the return as usual but warned against
completing the overpaid tax page. When the return is submitted the repayment
will be recorded on the customer’s self assessment account; the taxpayer must
then ask HMRC to make the repayment to the nominee.

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