The product, known as CRM 1.2 was unveiled yesterday, and is available in 47 countries worldwide and in eight languages.
It is accessible via Microsoft Outlook and the web.
Michala Alexander, CRM product manager, Microsoft Business Solutions said: ‘The overarching goal of Microsoft CRM is to help companies increase business profitability by providing a solution that achieves superior customer service and improves efficiency.’
Alexander said the product was easy to use, customise and maintain and could be integrated with other business systems.
MBS owns both Navision and Great Plains.
The drive towards a fully digital tax regime is an admirable one, but mandation is simply wrong, according to one of the UK's most senior tax technology practitioners - Paul Aplin
Barclays has partnered with accounting software company Xero to provide businesses with access to transaction data through its direct feed.
Government's estimate of a £400m admin saving from Making Tax Digital is way off - and is instead a huge cost burden, warns Lamont Pridmore chief executive Graham Lamont
Xero unveiled its expanded global partner programme at Xerocon South, the accounting technology conference in Australasia