She said the Low Income Tax Reform Group proposal – that people with the necessary skills and time could help the elderly with their tax affairs – was ‘welcome’, especially as many of them, often widows, found themselves dealing with the Inland Revenue directly for the first time.
The government was prepared to help finance pilot schemes but said there were questions to be answered in terms of the capacity in which they operated and whether they had the authority to talk to the Revenue.
While, in a special debate, she declined to commit the Treasury to a special Inland Revenue directorate for pensioners, she said ministers were looking at what could be done to boost services and help for the elderly.
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