The International Office for Standardisation (ISO) is promoting free and downloadable guidance kits for auditors checking whether their clients are complying with ISO's quality management standard, ISO 9001:2000.
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ISO said they would also be useful to guide in-house audits of quality systems, ‘as well as to consultants, trainers and anyone with an interest in quality’.
Developed by the ISO 9001:2000 Auditing Practices Group and the International Accreditation Forum, the audit kits cover subjects including identification of processes, auditing continual improvement, auditing statutory and regulatory requirements, value-added auditing and others.
The most recent guidelines developed include those on auditing customer satisfaction; writing about ‘non-conformities’ that are understandable, useful and therefore add value; and reviewing responses to non-conformities ‘to assure correction and corrective action that is effective’.
ISO stressed that the use of these kits in checking compliance is not compulsory, ‘but are intended to provide additional assistance to ISO 9001:2000 users’.
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