The IT company’s survey of councils (collectively representing 10 million people) reveals that over a third of authorities expect to have 50-100% of services online by the end of 2002.
The survey also finds that over two-thirds of respondents share resources with other authorities for online government, and 20% currently provide council tax services online.
However a National Audit Office (NAO) study in April 2002 found the offering of transactional services by government authorities to be lacking, such as applying for and getting a driving license, and claiming and receiving benefits. The NAO also warned that e-government could be irrelevant to people in the lowest income group, of whom only seven percent have access to a computer.
Noetica’s commercial director, Keith Symondson, commented: “It is important to work with the citizens to determine which services are to be made available on government websites. Online services must be specifically geared towards encouraging them to use the internet as an instrumental point of contact.”
A copy of the survey is available from Claire Adam or Natalie Johnson at MCC International, 01962 888100
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