UK financial services letting down customers
UK businesses are overcharged and billed incorrectly due to their suppliers' inadequate internal systems, according to a survey of financial services professionals by Oracle.
UK businesses are overcharged and billed incorrectly due to their suppliers' inadequate internal systems, according to a survey of financial services professionals by Oracle.
Link: Fee padding is rampant, say FDs
One-third of respondents admitted that making important decisions about customers is based on inadequate information, or even on their ‘instincts’.
Over one-half questioned (57%) said the main obstacle to their productivity is increased workload brought on by compliance to new industry regulations. Two-thirds said that red tape coupled with a lack of integrated systems had ‘crippled’ their organisation’s productivity and this is expected to continue for at least the next 12 months.
Some 60% of respondents are taking overtime to handle ‘non-core’ tasks.
‘Despite the availability of technology, it is clear that many banks, building societies and insurers find it hard to operate using their existing systems,’ said Chris Baker, vice president and head of consulting at Oracle UK.
YouGov undertook the research, of which 105 UK financial sector professionals were surveyed.
The numbers you crunch tell a story. Your expertis...
20yEmbracing user-friendly AP systems can turn the tide, streamlining workflows, enhancing compliance, and opening doors to early payment discounts. Read...
View articleOrganisations can enhance their financial operations' efficiency, accuracy, and responsiveness by adopting platforms that offer them self-service cust...
View articleIn a world of instant results and automated workloads, the potential for AP to drive insights and transform results is enormous. But, if you’re still ...
View resourceDiscover how AP dashboards can transform your business by enhancing efficiency and accuracy in tracking key metrics, as revealed by the latest insight...
View articleThe ICAEW confirms new vice president, with senior heads appointed at KPMG and EY. Within the mid market, a flurry of end of year partner appointments...
View articleThe ICAEW confirms new vice president, with senior heads appointed at KPMG and EY. Within the mid market, a flurry of end of year partner appointments...
View articleThis follows an investigation into undisclosed personal loans and issues with an acquisition. Despite challenges, the company aims to achieve £1bn in ...
View articleThe ICAEW confirms new vice president, with senior heads appointed at KPMG and EY. Within the mid market, a flurry of end of year partner appointments...
View articleThere is optimism that the IPO market will rebound in the second half of 2024, driven by pent-up demand and potential improvements in economic conditi...
View articleThe ICAEW confirms new vice president, with senior heads appointed at KPMG and EY. Within the mid market, a flurry of end of year partner appointments...
View articleKPMG confirms reappointment of it's UK chair, while EY announces Janet Truncale as the next EY global chair and CEO Read More...
View articleThe ICAEW has announced the appointment of its forthcoming chief executive Read More...
View article