PracticeConsultingSainsbury’s saves on IT after ditching Accenture

Sainsbury's saves on IT after ditching Accenture

Insourcing proves a good move for supermarket group

Supermarket chain Sainsbury’s has
reported a better than expected reduction in IT costs less than a year after it
terminated its outsourcing contract with
Accenture.

The retailer completed the migration of its IT services and staff in-house
earlier this year after terminating its transformation contract with the
outsourcer.

Sainsbury’s had initially signed a seven year, £1.7bn deal in 2000 and
re-negotiated terms in 2003 to extend the contract until 2010.

The migration of 470 IT staff and services cost it more than £60m but the
supermarket predicted payback in less than two years through annual savings of
£40m.

But in its interim financial results for 2006/07, Sainsbury’s reported that
IT savings were a significant factor in its continued positive financial
outlook.

Chief financial officer
Darren
Shapland
says overall, it expects to save more than £285m this year and
£440m next year.

‘It is positive news on IT where the insourcing means we will pay back
quicker than we expected to,’ he said.

Last year, Sainsbury’s chief executive Justin King said Accenture had
provided system reliability and stability, but that the time was right to
develop its IT capability in-house.

But it was believed the connection between the IT infrastructure and the
customer-facing business was poorly managed.

Doubts were cast on the capability of Sainsbury’s IT systems to support the
business the year before that when problems with supply chain IT systems were
cited as the reason behind disappointing financial performance.

The IT cost became a greater proportion of sales than previously.

Further reading:

Accenture to run accounting systems for London Olympics 


CRM award for Accenture

Accenture quits NHS deal

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