According to the findings of a CBI/KPMG Consulting e-business survey, 93% of UK companies have included e-business in their corporate strategies, while nearly all of them expect e-business to have some impact on their activities in the next few years.
The study, entitled The Quiet Revolution, revealed that 76% of companies generate just 5% of their revenue from e-business, but predicted this would double to 10% of revenue for 58% of companies in the next two to three years.
And while some sectors like telecommunications, utilities and retail are currently leading the way in e-business, overall growth in e-business activities is not restricted to certain geographical regions or business sizes.
Commenting on these findings, Nigel Hickson, head of e-business at the CBI said there was tremendous degree of optimism surrounding e-business, adding: ‘E-business is here to stay.’
Hickson said that despite the demise in the dot.com sector, established companies would make use of the internet for a variety of activities, including knowledge management, customer relationship management, supply chain management and e-procurement.
One in five companies, identified as ‘e-pioneers’ by the survey, are already using the internet for complex business transforming aspects of e-business including CRM and supply chain management, the survey concluded.
Almost half, called ‘e-followers’, are exploiting the internet for marketing and knowledge sharing, while 36% are e-laggers – having yet to evolve their business beyond basic IT services like e-mail and internet access.
Digby Jones, director general of the CBI, said ‘E-business was the only way to keep Britain competitive. He said the exploitation of e-commerce and the -global business language of English would safeguard Britain’s prime position in the world economy.
He added the onus was on the government to set up a network of services to assist e-business ventures.
‘Government must consult widely with business and ‘regulate lightly’ where necessary,’ Jones said.
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