PracticeConsultingDrama unfolds at Deloitte’s tax department as managers act up

Drama unfolds at Deloitte's tax department as managers act up

Big Five firm Deloitte & Touche has enlisted professional actors to help its tax department's junior managers in their dealings with clients.

Steps, a drama-based training company, has designed a role-play project in which actors simulate realistic work scenarios so that junior managers can develop andrefine their client-handling skills.

Peter Walker, training manager with Deloitte & Touche’s national tax training team, said: ‘The Steps team are extremely good at role playing. Because they are professional actors, they can stay very much in character and keep an air of realism throughout a role play and this makes it more believable.’

Participants think up real-life situations where they have experienced difficulties in negotiating with or handling clients, other members of staff or a partner in the firm. The actor takes on the other role while the junior manager plays himself.

The Steps Role-Play programme, lasting between seven months and a year, includes client handling, client relationships, self-management, dealing with partners and managing subordinates.

Accountancy Age exclusive: Tube accounts ‘misleading’

Related Articles

5 tips for SMEs to protect cash flow

Accounting Software 5 tips for SMEs to protect cash flow

5m Alia Shoaib, Reporter
Tyrie on Finance Bill 2017: ‘Making Tax Policy Better’

Consulting Tyrie on Finance Bill 2017: ‘Making Tax Policy Better’

11m Stephanie Wix, Writer
Managing partner Q&A - the year ahead: Richard Toone, CVR Global

Accounting Firms Managing partner Q&A - the year ahead: Richard Toone, CVR Global

12m Kevin Reed, Writer
Deloitte 'self-imposes exile' on government contracts to defuse PM row

Accounting Firms Deloitte 'self-imposes exile' on government contracts to defuse PM row

12m Kevin Reed, Writer
Managing partner Q&A - the year ahead: Julie Adams, Menzies

Accounting Firms Managing partner Q&A - the year ahead: Julie Adams, Menzies

12m Kevin Reed, Writer
Friday Afternoon Live: Deloitte's tech thing; PAC wants HMRC 'contingencies'; and Sports Direct

Business Regulation Friday Afternoon Live: Deloitte's tech thing; PAC wants HMRC 'contingencies'; and Sports Direct

1y Kevin Reed, Writer
Friday Afternoon Live: HMRC complaints rise; Deloitte scoops big audits; and corporate reporting woes

Audit Friday Afternoon Live: HMRC complaints rise; Deloitte scoops big audits; and corporate reporting woes

1y Kevin Reed, Writer
New head of equity capital markets for KPMG

Accounting Firms New head of equity capital markets for KPMG

1y Stephanie Wix, Writer