Nearly 250,000 families have yet to receive any money and despite paymaster general Dawn Primarolo apologising for the debacle and insisting emergency payments would be made, that no longer seems to be the case.
In a leaflet displayed in some offices claimants are told that giro payments will no longer be automatically made, and arrears not payable until after a claim is processed.
According to the Times Revenue staff have also warned claimants that a failure to provide adequate proof that they are entitled to emergency payments will leave them open to penalty charges and possible prosecution.
The leaflet issued by local tax offices states: ‘Staff in this office are undergoing additional training to try and help you get your money through the system. This change in procedures may result in longer waiting times.’
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