TaxAdministrationTaxman ignores queries new figures show

Taxman ignores queries new figures show

Tax credits helpline fails to respond to more than half of telephone calls

New figures obtained by the Liberal Democrats show that HM Revenue and
Customs missed more telephone calls than it answered.

HMRC was second only to the Department for Work and Pensions in the list of
the worst government departments for answering calls.

The tax credits helpline missed 52.7% of the calls with people getting an
engaged tone, being lost in the system or being abandoned after actually
reaching an adviser, Guardian Unlimited reported.

In total, government departments missed 119m calls during the last three
years, official figures obtained by the Lib Dems revealed.

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