New figures obtained by the Liberal Democrats show that HM Revenue and
Customs missed more telephone calls than it answered.
HMRC was second only to the Department for Work and Pensions in the list of
the worst government departments for answering calls.
The tax credits helpline missed 52.7% of the calls with people getting an
engaged tone, being lost in the system or being abandoned after actually
reaching an adviser, Guardian Unlimited reported.
In total, government departments missed 119m calls during the last three
years, official figures obtained by the Lib Dems revealed.
Making Tax Digital will impose significant additional tax compliance costs on small businesses for little or no medium term benefit, tax and small business experts told MPs
The drive towards a fully digital tax regime is an admirable one, but mandation is simply wrong, according to one of the UK's most senior tax technology practitioners - Paul Aplin
HMRC has won its tenth successive case against tax avoidance schemes promoted by NT Advisors. The Court of Appeal has ruled that NT ... read more
HMRC is continuing to ramp up the number of raids on premises it carries out as part of criminal investigations, searching 761 properties in the last year