TaxPersonal TaxHMRC launches long-awaited charter

HMRC launches long-awaited charter

HMRC's charter outlines 12 obligations for the taxman and taxpayers

The taxman has set out its charter, pledging to respect taxpayers, provide
help and support, and treat them even-handedly.

The charter has been eagerly anticipated, having been flagged up three years
ago as a possibility and consultation beginning in February.

Alongside
HM
Revenue & Customs
‘ nine pledges or “rights”, it asks three
obligations of taxpayers: Be honest; respect our staff; and take care to get
things right.

The charter’s main points:

Your rights:
1 Respect you
2 Help and support you to get things right
3 Treat you as honest
4 Treat you even-handedly
5 Be professional and act with integrity
6 Tackle people who deliberately break the rules and challenge those who bend
the rules
7 Protect your information and respect your privacy
8 Accept that someone else can represent you
9 Do all we can to keep the cost of dealing with us as low as possible

Your obligations:
1 Be honest
2 Respect our staff
3 Take care to get things right

Further reading:

View
the charter here

Budget 09: Taxpayers charter
legislation brings cautious welcome

Consultation to start on taxpayers’
charter

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