CRM 2000
28th- 29th June 2000Olympia 2, London
- Incorporating all aspects of the CRM matrix – call centre, sales and marketing, supply chain, back-office ? helping you piece together the CRM puzzle
- FREE SEMINARS – 3 Theatres, 32 sessions, 42 Case Studies – the best of practical education on the exhibition floor .
- Achieving multichannel integration in an increasingly complex world.
- Your customer – understanding and predicting the increasingly sophisticated demands of the e-customer.
- eCRM and the web-effect – what happens when the customer takes control?
- ASPs – and the new providers looking for their share of the CRM market – how new competition could simplify your implementation.
- ROI, performance measurement and marketing accountability – what’s the revenue benefit and how do you measure the results?
- Vendors unravelled – meet the vendors, test drive the software of tomorrow and see who?s in the driving seat. Over 90 of the best CRM vendors on hand to answer all your questions.
- To register online: www.crm.bi-uk.com