Norman Lamb, Liberal Democrat for North Norfolk, told the FT that he had received many calls from taxpayers who had not been able to get through to the Revenue with queries.
This week, two new tax credit schemes come into place, namely the child tax credit and the working tax credit, which replace the weekly tax credit payments. At the same time, the payment of tax credits has been transferred from the Benefits Agency to the Inland Revenue.
BBC Online listed the following complaints: problems with the helpline, non-processed claim forms, people who have received notifications, but have been sent new claim forms, backlog in processing forms, non-payment of awards, and the Revenue computer system having difficulty processing double-barrelled names
In an effort to cope with the flood of calls, the Revenue has added a further 700 people to the 2,000 who are already manning telephone lines.
Taxman lines up early exit from doomed Concentrix tax credits deal, as HMRC faces intense scrutiny from MPs
Making Tax Digital will impose significant additional tax compliance costs on small businesses for little or no medium term benefit, tax and small business experts told MPs
The drive towards a fully digital tax regime is an admirable one, but mandation is simply wrong, according to one of the UK's most senior tax technology practitioners - Paul Aplin
HMRC has won its tenth successive case against tax avoidance schemes promoted by NT Advisors. The Court of Appeal has ruled that NT ... read more