PracticePeople In PracticeHeadstart: Management – A week in the life of Brian Mackie

Headstart: Management - A week in the life of Brian Mackie

Monday

Kicked off with a joint planning session chaired by myself, to set March priorities for the debt collection team. This took up most of the day.

One of the pleasures of contract working is the variety. This assignment is particularly interesting, as it is the lynchpin between two very professional organisations, operating in a complex and dynamic market sector.

Tuesday

Spent the morning analysing performance statistics for the previous week.

Had a working lunch with my counterpart in Vertex and his operational management to review the results.

The afternoon taken was up by preparation and submission of a weekly report to npower Direct, and responding to an abundance of emails and phonecalls.

Wednesday

Attended a morning meeting to discuss customer service performance, and to agree following month’s targets.

Chaired the weekly Vertex/npower formal partnership meeting in the afternoon.

In the early evening, attended npower/Vertex contract launch party, with presentations by both npower Direct and Vertex directors to all Vertex staff working on our contract. This went down very well. Travelled down the M6 to Solihull in preparation for an early morning Thursday meeting.

Thursday

Up with the break of day for a fortnightly review meeting with npower senior operational management to brief them on performance and planning.

This also provided the opportunity to get my timesheet signed off! A somewhat mundane but vital aspect of interim management. Headed back up the road to Vertex and reached Knowsley by 3pm. Caught up on messages, emails etc.

Friday

An accounting problem highlighted by npower finance department demanded urgent resolution requiring me to re-schedule most of my Friday appointments.

We cracked the problem by the early afternoon, thanks to tremendous support from the Vertex systems team. The rest of the day was spent specifying a work request to Vertex for a systems fix before heading off for a well deserved weekend refresher!

– This position with npower Direct Ltd is Brian Mackie’s second interim management placement by Robert Half International.

Related Articles

Is inefficiency stealing your time and money?

Accounting Firms Is inefficiency stealing your time and money?

6m Emma Smith, Managing Editor
CIMA elects new president

Institutes CIMA elects new president

6m Emma Smith, Managing Editor
Transparent currency trade: How to achieve costs visibility

Governance Transparent currency trade: How to achieve costs visibility

6m Emma Smith, Managing Editor
Introduction to KPMG UK’s new leadership team

Accounting Firms Introduction to KPMG UK’s new leadership team

6m Emma Smith, Managing Editor
EY appoints head of UK Infrastructure Asset Intelligence practice

Accounting Firms EY appoints head of UK Infrastructure Asset Intelligence practice

8m Emma Smith, Managing Editor
FRP Advisory expands operation with new office, partner appointments

Accounting Firms FRP Advisory expands operation with new office, partner appointments

10m Emma Smith, Managing Editor
Magma Group announces merger, partner promotions

Accounting Firms Magma Group announces merger, partner promotions

10m Emma Smith, Managing Editor
MHA MacIntyre Hudson advises on management buy-out

Accounting Firms MHA MacIntyre Hudson advises on management buy-out

10m Emma Smith, Managing Editor