Marks & Spencer’s FD Ian Dyson has been charged with driving forward the
business at home and internationally in a major new project.
Known as ‘2020- Do the Right Thing’, the scheme will see M&S drive its
business in China, India and Europe, highlight its ethical and sustainability
objectives and also look to revitalise the way it deals with customers.
Dyson will be in charge of pushing change through, and will report into
chairman Sir Stuart Rose.
‘Over the last six months, the Board has completed a thorough review of the
business. This confirmed our long term growth plans but also highlighted the
need to deliver a step change in the way we service our customers’ needs and
operate our business,’ said Sir Stuart.
‘We are giving Ian Dyson responsibility to drive the ‘2020 – Doing the Right
Thing’ change programme with immediate effect.’
M&S posted a drop in profits to £768m for the year ended 28 March 2009,
from £1.1bn a year earlier. Final dividend per share was cut by a third to 9.5p,
while UK like for like sales fell by 5.9%.
Total sales climbed by 0.9% to £9.1bn.
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