HSBC wins small business banking award

Link: Brown extends help to small firms

Small businesses found that HSBC, the best high street bank since 1998, has again outperformed rivals in the eyes of UK business owners, according to the FPB’s independent biennial survey of around 5,000 small businesses.

HSBC has recently boosted its support for UK businesses, launching 214 new commercial centres across the UK, increasing its number of dedicated commercial managers to 1,280 and continuing to make nine out of 10 lending decisions locally.

The FPB found that HSBC beat its major competitors by building closer relationships with its customers, understanding business needs, giving a more consistent service, making quicker decisions, generating fewer complaints, offering friendly and helpful staff, and satisfying its customers.

Related reading