PracticeAccounting FirmsUK businesses are ‘unhappy with their accountants’

UK businesses are 'unhappy with their accountants'

Some 55% of businesses are unhappy with the working relationship with their accountants, Sage research discovers

More than half of UK businesses are not happy with the working relationship
with their accountant, a survey has found.

The Sage Accountants’ Business Collaboration survey – conducted by YouGov and
Launchpad Research – analysed the relationship between businesses and their
accountant. It found that some 55% of companies think the relationship with
their accountant needs improvement, and that a third of businesses say their
accountant doesn’t save them money

Only one in four clients believed accountants actually help increase their
revenue.

Surprise fees were the most common cause for complaint, with 32% of
businesses claiming that the lack of free advice they received was their number
one source of frustration.

However, the overall the opportunities for accountants were positive the
survey found, with most businesses saying that they would like their accountant
to offer more services. Some 80% accountants also said that technology could
help reduce the cost of services delivered to their clients.

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