TaxPersonal TaxRevenue’s net returns give no satisfaction

Revenue's net returns give no satisfaction

The Revenue is wasting millions of pounds of taxpayers' money to persuade us to file our tax returns online.

Responding to a recent survey of 200 accountants, only 5% answered ‘yes’ to the question of whether they had filed their return over the net. The survey found that of the 5% who had filed online, only 5% thought it a good service, with the remaining 3% saying it was not user-friendly and too time-consuming.

Although 5% is very poor, the user rate is actually five times more than the national average for taxpayers generally using e-filing.

ACCA’s self-assessment survey 2002 also showed that 98% of accountants had experienced problems with Revenue system failures or errors, with 80% saying they had to spend extra time on clients’ returns as a result.

Chas Roy-Chowdhury, ACCA’s head of tax, said: ‘Given that the major complaint of our members was that they or their clients had suffered lengthy delays with the Inland Revenue processing returns, e-filing should have been the answer to their problems.

‘I hope that if the Revenue does spends money advertising e-filing in the future that the system actually works effectively.’

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